Job Title: Renewable Energy Customer Advisor
Location: Bristol – Office Based, Warmely
Salary: Negotiable depending on experience – range circa £21K - £25K
The heating industry is evolving. The world around us is changing. And as a nation we are transitioning to Net Zero Carbon by 2050. The heating industry makes up a third of all carbon emissions admitted into our atmosphere, so we know we need to make a change.
Do you want to play your part in making our world a better place and assisting Gregor Heating make our customers desires for becoming net zero on their heating systems a reality? Then we have the job for you.
Gregor Heating have been established for over 30 years and have embarked on the Renewable journey for over 12 years. Renewable Energy has been part of our company name for that time, and we pride ourselves on being the most reliable, knowledgeable, and ethical business when it comes to Renewable Energy. We have installed hundreds of heat pumps, solar thermal, solar PV, and battery systems for our customers around Bristol, Bath and through-out the South West. And we don’t plan on slowing down. We are absolutely passionate about it, and we are now looking for to take that next step and grow the team to help us, help our customers, to help our planet achieve these goals set by government and protect our planet for the generations that come after us.
As a Renewable Energy Customer Advisor, you will be at the epicentre of our operations. Dealing with customer enquiries, projects, engineers, manufacturers, and all of the key stake holders in the business to ensure that the team can operate efficiently. You must be organised and able to think quickly and support our Renewable Manager in making decisions that will add value to the work we do. You must have a passion for going green as well as helping customers make the best and most informed decisions when it comes to going green. You will be organised and ensure that our engineers on site have all the equipment and plant they need to complete the project. You will be affluent in using data bases and customer relationship management tools to track projects and pipelines.
Below are some of the key skills:
Taking full responsibility and ownership for the service delivery of various Contracts by scheduling planned works, including but not limited to:
• Liaising with clients by making Phone calls and issuing of appointment letters for surveys
• Logging jobs accurately on CRM including sending text messages
• Issuing and co-ordinating relevant documentation in line with company processes to mobilise planned works and ensure adherence to company/industry compliance standards
• Submitting monthly valuations / costings for contracts and individual clients including setting up of finance applications and taking deposits / stage payments
• Uploading and updating information on various company databases/ applications such as Sharepoint
CRM
• Updating CRM records as required to ensure they are accurate and well maintained
• Running reports and taking ownership of dashboards
Other General duties:
• Escalate compliments and complaints process in line with company procedure
• Any other duties reasonably requested to cover business processes
If this sounds like you, then please get in touch. There are many benefits to working here at Gregor Heating. But above all, this is a role where you can really make a difference. So we look forward to hearing from you to learn more about you. And you can learn more about us!
Please contact: FAO: Vic Wheeler – Operations Director at HR@gregorheating.co.uk with a copy of your CV and a covering letter outlining why you feel this role is right for you and the key skills you can bring to the business.
We look forward to hearing from you.